FAQ2019-09-23T11:27:04+00:00

Frequently Asked Qusetions

What is the best way to initially set up DmPro?2019-09-23T06:51:23+00:00

Not sure how to get things started? Don’t worry – we got you covered!

Why am I not receiving the email from Instagram with the code to verify my account?2019-09-23T06:52:59+00:00

When trying to overcome a security checkpoint on DmPro, you will be asked to provide the verification code sent to you by Instagram through email. The screen asking you will look like this:

If you are not receiving the email from Instagram with the required verification code, it’s likely that the email is being sent somewhere other than your primary inbox.

Who can I message with DmPro?2019-09-23T06:53:36+00:00

DmPro provides you with the ability to specify exactly who you would like to mass message based on such parameters as:

  • Connection to a competitor (follower, for example)
  • People using specific hashtags
  • Location

For example, if you run a business dealing with vintage clothing and you would like to expand your presence on Instagram, you might set your parameters to:

  • Tag: a hashtag like #vintageclothing or #vintageresale. Directs DmPro only to interact with accounts using these hashtags.
  • Location: depends on where you are located and/or are willing to ship to. If you are based in Canada and do not offer shipping outside of Canada, then you might set your location to “Canada”. If you ship only to specific countries, you can direct DmPro only to interact with people in those countries.
  • Account: any established vintage clothing IG account who might have followers that would be interested in your product.
Does DmPro have access to my IG password and will DmPro ever reset my password?2019-09-23T06:54:16+00:00

DmPro does not have access to anyone’s password and never has anything to do with resetting Instagram account’s passwords.

We warn you that doing similar activities as you have set on DmPro (such as likes, comments, follow and unfollow) while DmPro is running may lead to Instagram requesting that you change your password. To avoid this, leave these activities to DmPro and only focus on maintaining your page with great content and responding to your fans’ comments/likes/DMs.

How do I set up Direct Messages on DmPro?2019-09-23T06:54:44+00:00

For best practices on automatically sending DMs, follow the instructions detailed in the link below to avoid any chances of Instagram temporarily blocking your account:

  • Best Practices for Sending DMs via DmPro: 

And if you would like to know how to use Instagram Direct Messages to win over loyal followers and eventually clients, check out this article:

If you still need help, please email us at info@dmpro.app

What should I do if I encounter Instagram’s 2-Factor Authentication while adding my account to DmPro?”2019-09-23T06:55:25+00:00

When adding your Instagram account to DmPro, you may run into Instagram’s “2-Factor Authentication” question (only if you have it activated). In this case, follow the steps below:

1- Deactivate 2-Factor Authentication from your Instagram app by going into your settings, or

2- Receive the code either by email or by text and enter it into our prompt.

If you still need help, please email us at info@dmpro.app

How do I delete my DmPro account?2019-09-23T06:55:54+00:00

If you wish to cancel your DmPro account, you need to contact us and we will cancel your account for you, you can use the Contact Us on our website to do so. However, we require a 30-day notice before we can cancel an account, therefore your subscription will continue another 30 days before full cancellation. You will not receive any refunds if you cancel your account. 

What should I do if I encounter Instagram’s Check-point Verification while adding my account to DmPro?2019-09-23T06:56:19+00:00

When adding your Instagram account to DmPro, you may run into Instagram’s “2-Factor Authentication” question (only if you have it activated). In this case, follow the steps below:

1- Deactivate 2-Factor Authentication from your Instagram app by going into your settings, or

2- Receive the code either by email or by text and enter it into our prompt.

If you still need help, please email us at info@dmpro.app

How many Instagram accounts can I manage at once?2019-09-23T06:56:51+00:00

You can add and manage an unlimited number of accounts.

After your free trial, the number of accounts you can run depends on the plan that you have purchased.

In tier Pro: you pay only for 1 account for 1 year and receive a 50% discount. You also get 2 FREE extra accounts to be run in your dashboard for 1 year.

In tier Premium: you pay only for 1 account for 6 months and receive a 40% discount. You also get 1 FREE account to be run in your dashboard for 6 months.

In tier Basic: you pay only for 1 account each month and receive no discount. You do not get any additional free account to be run in your dashboard.

You can also add an account at any time and the FREE TRIAL starts on that account once added.

If you still need help, please email us at info@dmpro.app

Will DmPro message my users?2019-09-23T06:57:18+00:00

If you select the “comment” feature in the Growth page, DmPro will post comments (created by you) on the accounts of your target audience.

DmPro will never message other accounts unless you use one of the messaging options.

Go to the DM dashboard to set up your DMs to be sent to a targeted audience. Your target audience can include:

  1. New followers
  2. Existing Followers
  3. A custom list of users
  4. Followers of your competition accounts
  5. Users who have used a specific hashtag

For the last three choices, please contact our support team at info@dmpro.app

Why does DmPro need my Instagram account info?2019-09-23T06:57:39+00:00

DmPro acts as an Instagram assistant and requires access to your Instagram account in order to connect with potential followers and message them on your behalf based on your messaging settings.

Can I use Instagram while DmPro is running?2019-09-23T06:57:57+00:00

Yes of course!  As explained before, we actually recommend that you spend quality time working on great content so new and existing followers remain engaged and active.  You no longer have to like, follow or comment on posts from other users since DmPro does all that heavy lifting for you.

How do I upgrade my package?2019-09-23T06:58:22+00:00

You can upgrade or downgrade your account at any time.  In addition to changing the account status, you can also add more Instagram accounts so that you can manage them all through one dashboard.  Click on the upgrade option under your account settings, or contact DmPro customer support at info@dmpro.app

How do I purchase DmPro?2019-09-23T07:00:42+00:00

DmPro provides simple and transparent pricing options starting from a basic monthly account fee for one Instagram account and ranging to our Pro package that provides discounted pricing and access to up to 3 accounts.

Visit www.DmPro.app/pricing for more information, or contact us at info@dmpro.app